Recently, State Grid Corporation of China released the 2016 Social Responsibility Report, which interprets "you use electricity, I put my heart into it" with responsibility. This is the 11th consecutive year that the company has released social responsibility reports and won the "China Charity Award" six times. Social responsibility safety has entered the enterprise management innovation case library of universities such as Harvard, Peking University, and Tsinghua University, creating multiple milestone events in the development of corporate social responsibility in China. In 2016, State Grid Corporation of China ranked second in the Fortune Global 500 and ranked first in the "China's 500 Most Valuable Brands" released by the World Brand Laboratory. After reading this news, the author came up with many emotions.
For a long time, as a monopolistic enterprise with "one and only one, no other branch", power supply enterprises have relatively good economic benefits and no real competitors. In the eyes of many people, it seems that they can "make small progress, be satisfied, and small wealth means peace". There is no need to rack their brains and take responsibility for how to better improve the quality of service; Or follow the flow and resolutely follow the instructions above, one is one, two is two, just work step by step, with a sense of superiority such as "the emperor's daughter doesn't worry about getting married" and "users beg me, I don't ask for others", without the need for labor or reform, innovation, and development; Or simply shout out some grandiose slogans and show off on the surface. The purpose of high-quality service is unclear, and leaders can do whatever they ask, completing tasks is enough, lacking proactive and creative service. There are many of these.
As the world's largest public utility service enterprise and serving 1.1 billion consumers, the State Grid Corporation of China has always interpreted "your power consumption · my heart" with responsibility, fully used big data analysis technology, provided energy saving diagnosis, power quality monitoring, intelligent device control, power demand response and other value-added services, and started with the power consumption business that is concerned by the society and the people, The Customer Service Center of State Grid Corporation of China has achieved full business concentration of 95598 services from 27 power supply units of State Grid; The company has built a 24-hour marketing service system, established a comprehensive emergency rescue and emergency service mechanism, strengthened the construction of business outlets, and established over 22900 professional fixed outlets, over 99500 social agency outlets, and 325 mobile service outlets; We will closely focus on the work goals of "accelerating processes, improving power supply quality, and improving service efficiency", promote more than 20 new payment methods such as electronic collection, carry out "power service into the community", and promote "one-stop" and "contractual" services to make power supply services more close to the people and shape a unified "National Grid" brand. May more enterprises, like State Grid Corporation of China, integrate the concept of social responsibility into their specific development practices. While ensuring their own safety and efficiency, high-quality services, resource conservation, and environmental protection in all aspects, they also need to fulfill their social responsibilities. Only in this way can they obtain more and greater benefits and rights, and create greater opportunities for the development of enterprises in the future, Thereby showcasing the value pursuit and responsibility of the power industry to all sectors of society, and making contributions to promoting the development of a socialist harmonious society in China
